Privacy Policy

Mr Charms (“we”, “our”, “us”) is committed to delivering high-quality services while protecting your personal information. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Learn more at: www.oaic.gov.au

1. What Personal Information We Collect

We may collect:

• Names
• Addresses
• Email addresses
• Telephone and facsimile numbers

We collect information via:

• Direct communication (email, phone, interviews)
• Our website (mrcharms.com.au)
• Cookies (used only for functionality)
• Third-party services or integrations

Personal information may be used for providing services, communicating with customers, updating clients, and marketing.

2. Sensitive Information

We only collect sensitive information where:

• It is required for the primary purpose
• It is directly related to the primary purpose
• You have given explicit consent
• Required by law

3. Third Parties

Where possible, we collect information directly from you. If collected from third parties, we take reasonable steps to notify you.

4. Disclosure of Personal Information

Your information may be disclosed:

• With your consent
• When required or authorised by law

5. Security of Personal Information

We take reasonable measures to prevent misuse, unauthorised access, and loss. When no longer required, information is destroyed or de-identified.

Most client information is stored for at least 7 years.

6. Access to Personal Information

You can request access to your personal information at any time. We may require proof of identity before releasing information. Administrative fees may apply for copies.

7. Accuracy

We aim to ensure that personal information is accurate and up-to-date. If anything is incorrect, please notify us.

8. Policy Updates

This policy may be updated periodically. The latest version will be available on our website.

9. Complaints & Enquiries

If you have questions or concerns, contact us: