Returns & refunds

01Return Eligibility

You can return any charm within 30 days of delivery, as long as:

• It's unused and in its original condition
• You've got the original packaging
• You've got proof of purchase (order number is enough)

Bundles can be returned in full — partial bundle returns aren't accepted (since the discount applies to the whole bundle).

02Faulty or Damaged Items

If your charm arrives broken, faulty, or wildly different to what you ordered — we'll refund or replace it free of charge, and we'll cover return postage too.

03How To Return Something

It's a 3-step deal:

1. Email us at support@mrcharms.com.au with your order number and reason for return.
2. We'll send you our return address.
3. Post the charm back (untracked envelope is fine for small returns — keep your receipt though).

04Refunds & Processing Time

Once we receive your return, we'll inspect it and process the refund within 3–5 business days. Refunds go back to the original payment method.

Standard returns: you cover return postage. Faulty/damaged: we cover everything.

05What's NOT Returnable

• Charms used or attached to shoes
• Final-sale or clearance items (clearly marked at checkout)
• Personalised or custom-made items
• Returns sent without contacting us first

06Exchanges

We don't currently offer direct swaps — easier to refund the original and place a new order. That way you get the new charm faster and we don't have to play postage tag.