How Your
Charms Travel.
Free shipping Australia-wide and worldwide options on every order. Here's the full breakdown — processing times, delivery windows, costs, and exactly what happens if a parcel goes sideways.
Quick Version
If you just want the short version before the full detail, here it is.
Last updated · January 2026
Processing Times
All orders ship from our Queensland warehouse, usually within 24 hours of being placed (Mon–Fri).
Orders placed on weekends or public holidays go out the next business day. You'll get a tracking email the moment your charm leaves us.
Order before 2pm AEST on a weekday and your charm ships same-day.
Australian Shipping
Free Standard Shipping
Every Australian order ships free with Australia Post — no minimum. Delivery is typically 2–6 business days depending on your location.
Express Post
Need it faster? Add Express at checkout for 1–3 business day delivery. Tracking included.
Untracked envelope — Free for small orders
For 1–2 charm orders, your charms ship in a slim untracked envelope. Saves you postage but no tracking info — usually 2–8 business days.
International Shipping
We ship worldwide. Two options at checkout:
- International Tracked — 7–14 business days
- International Express — 3–7 business days
Customs charges (if applicable) are paid by you on delivery — these depend on your country and aren't something we can predict or refund.
Tracking Your Order
Once your order ships, we'll email you a tracking number. Pop it into our Track Parcel page or use AusPost Tracking for AU orders.
If your tracking hasn't updated in 5+ days, drop us a line and we'll chase it up.
Lost or Damaged Parcels
If your parcel doesn't show up within the expected timeframe, contact us and we'll either resend or refund — your call. We've got your back.
For damaged parcels, snap a photo of the packaging and the charm, and email us within 7 days of receiving it.
Still Got Questions?
Hit us up at mrcharmsupport@gmail.com — we'll sort it.