Mr Charms
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Returns & Refunds

Not Vibing?
No Stress.

If your charm doesn't hit the way you wanted, we'll make it right. Returns within 30 days, faulty items refunded in full, and no awkward gatekeeping or hidden hoops to jump through.

30-day return window Faulty items fully refunded Refunds back to original payment

Quick Version

If you just want the plain-English version before the full policy, here it is.

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30 days to returnUnused, in original packaging, with proof of purchase. Easy.
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Faulty? On usRefund or replacement plus return postage if anything arrives broken.
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Email firstDrop us a line before sending anything back so we can sort it quickly.
Return Window
30 Days
From the day your order is delivered to the day we receive the return.
Refund Time
3–5 Days
Once the return arrives back to us, refunds are processed within a working week.
Faulty Cover
100%
Faulty or damaged orders are fully refunded — including return postage.
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No gatekeepingStandard returns are simple — we don't bury you in forms or fine print.
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Photo proof saves timeSnap a quick pic of any damage and we'll resolve it the same day.
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You're in controlRefund, replacement, or store credit — your call, every time.

Last updated · January 2026

Return Eligibility

You can return any charm within 30 days of delivery, as long as:

  • It's unused and in its original condition
  • You've got the original packaging
  • You've got proof of purchase (order number is enough)

Bundles can be returned in full — partial bundle returns aren't accepted (since the discount applies to the whole bundle).

Faulty or Damaged Items

If your charm arrives broken, faulty, or wildly different to what you ordered — we'll refund or replace it free of charge, and we'll cover return postage too.

Email a photo of the issue to mrcharmsupport@gmail.com within 7 days of receiving your order. We'll sort it that day.

How To Return Something

It's a 3-step deal:

  • 1. Email us at mrcharmsupport@gmail.com with your order number and reason for return.
  • 2. We'll send you our return address.
  • 3. Post the charm back (untracked envelope is fine for small returns — keep your receipt though).

Refunds & Processing Time

Once we receive your return, we'll inspect it and process the refund within 3–5 business days. Refunds go back to the original payment method.

Standard returns: you cover return postage. Faulty/damaged: we cover everything.

What's NOT Returnable

  • Charms used or attached to shoes
  • Final-sale or clearance items (clearly marked at checkout)
  • Personalised or custom-made items
  • Returns sent without contacting us first

Exchanges

We don't currently offer direct swaps — easier to refund the original and place a new order. That way you get the new charm faster and we don't have to play postage tag.

Need Help?

Always happy to chat. Email mrcharmsupport@gmail.com or DM us on Instagram @mrcharms_aus.