Help centre
Enter your order number and the billing email from checkout. If tracking has been added, we’ll show the carrier link.
Check your inbox
Your order number is in the confirmation email. The # is optional.
No movement?
If tracking hasn’t updated after 5 business days, email us your order number.
Dispatch days
Orders leave Queensland on Monday, Wednesday and Friday.
Parcel lost or damaged?
Email us within 7 days of delivery with a photo and we’ll resend or refund.
Early Black Friday terms: Extra 20% off eligible in-stock retail items with code EARLYBF20, applied after eligible bundle pricing. Your cart shows the discount on eligible items. Excludes footwear, custom, wholesale and backorders. One use per customer for this sale. Cannot combine with other coupons. Ends Saturday 7 November, 11:59 pm AEST (Brisbane). Shipping, taxes and free-shipping eligibility are shown at checkout.
Black Friday saleBlack FridayBuild your mixBlack Friday terms: Extra 20% off eligible in-stock retail items with code BLACKFRIDAY20, applied after eligible bundle pricing. Your cart shows the discount on eligible items. Excludes footwear, custom, wholesale and backorders. One use per customer for this sale. Cannot combine with other coupons. Ends Sunday 29 November, 11:59 pm AEST (Brisbane). Shipping, taxes and free-shipping eligibility are shown at checkout.
Cyber Monday saleCyber MondayBuild your mixCyber Monday terms: Extra 20% off eligible in-stock retail items with code CYBERMONDAY20, applied after eligible bundle pricing. Your cart shows the discount on eligible items. Excludes footwear, custom, wholesale and backorders. One use per customer for this sale. Cannot combine with other coupons. Ends Monday 30 November, 11:59 pm AEST (Brisbane). Shipping, taxes and free-shipping eligibility are shown at checkout.
Join the charm club
Sign up and we’ll email a surprise offer for your first charm order.
You’re in
Your mystery welcome offer is on its way. It can take a few minutes to arrive.
