Mr Charms
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Privacy & Data

Your Data,
Handled Right.

The short version: we only collect what we need to ship your charms, keep your order moving, and send emails you actually asked for. We do not sell your info, and we keep the whole thing as lean as possible.

No selling personal data Stripe handles card payments Request edits or deletion anytime

Quick Version

If you just want the plain-English version before the legal detail, here it is.

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Only what we needName, contact, shipping, order, and standard analytics info.
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No card storagePayments are handled by Stripe, so we do not keep your full card number.
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Your inbox stays yoursMarketing emails are opt-in, and unsubscribing is one click.
Data Sales
Never
We do not sell your personal information to third parties.
Delete Requests
30 Days
We aim to complete verified deletion requests within a month.
Payments
Stripe
Secure checkout handled by a PCI-compliant payment provider.
✦
Plain-English policyWe wrote this to be readable, not buried in lawyer fog.
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Order-first collectionMost of the information we keep exists so your package can actually arrive.
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You stay in controlAccess, corrections, deletion, and unsubscribes are all available on request.

Last updated · January 2026

What We Collect

When you place an order or sign up to our newsletter, we collect:

  • Contact info — name, email, phone, shipping address
  • Order info — what you bought, when, payment details (handled by Stripe — we never see your card number)
  • Browsing info — pages visited, time on site, device type (via standard analytics cookies)

Why We Collect It

  • To process and ship your order
  • To email you order updates and tracking info
  • To send you marketing emails (only if you opt in — easy to unsubscribe anytime)
  • To analyse how the site is used so we can make it better

Who We Share It With

Only the parties we strictly need to fulfil your order:

  • Australia Post — for shipping
  • Stripe — for payments
  • Klaviyo — for sending order confirmations and (if you opt in) marketing emails
  • Google Analytics — for anonymous site usage stats

We never sell your personal info to third parties. Full stop.

Cookies

We use cookies for the boring useful stuff: keeping you logged in, remembering items in your cart, and tracking site usage. You can disable cookies in your browser, but parts of the site might break.

Your Rights

You can ask us at any time to:

  • See what data we have on you
  • Correct anything that's wrong
  • Delete your data entirely (we'll do this within 30 days)
  • Unsubscribe from emails (one-click in any email footer)

Email mrcharmsupport@gmail.com for any of the above.

How We Keep It Safe

Our site is hosted on Kinsta with SSL encryption end-to-end. Payments go through Stripe (PCI-DSS compliant — same as your bank). We don't store payment details on our end.

Changes To This Policy

If we update this policy materially, we'll let you know via email or a banner on the site. Continued use of the site = acceptance of any updates.