Return & Refund Policy
Mr Charms

Returns
At Mr Charms, we want you to love your purchase! If you are not satisfied with your order, you may return it within 30 days of receiving it for a refund or exchange. To be eligible for a return, items must be:

• Unused, unworn, and in their original condition

• In the original packaging

• Accompanied by proof of purchase

Return Process
To initiate a return, please contact our customer service team at Support@mrcharms.com.au with your order number and reason for return. We will provide return instructions, including the return shipping address.

Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges
If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method, as we are not responsible for lost returns.

If you have any questions, please contact our customer support team at support@mrcharms.com.au We’re happy to help!

Thank you for shopping with Mr Charms!