Shipping Policy
How Mr Charms handles processing times, shipping, delivery and tracking.
1. Order Processing Times
We do our best to pack your charms and get them on their way to you as quickly as possible.
- Standard processing: orders are usually packed and dispatched within 1–3 business days.
- Peak periods (sales, holidays): processing may take a little longer.
Orders placed before 1:00pm (AEST) on those days are usually shipped the same day.
Orders placed after 1:00pm roll over to the next shipping day.
Business days are Monday to Friday, excluding public holidays.
2. Shipping Options & Delivery Times
Shipping times are estimates and can vary based on your location, the carrier, and external factors (such as weather or postal delays).
2.1 Australian Shipping Speeds
- Untracked envelope: approx. 2–8 business days after dispatch.
- Standard (tracked): approx. 2–6 business days after dispatch.
- Express (tracked): approx. 1–3 business days after dispatch.
These timeframes are guidelines provided by the carriers and are not guaranteed.
Remote or regional areas may experience longer delivery times.
2.2 International Shipping
If international shipping is enabled at checkout, delivery times and availability will depend on the destination country and carrier.
Customs delays, import duties and taxes (where applicable) are the responsibility of the customer.
3. Shipping Fees
- Untracked envelope shipping: free on eligible orders within Australia.
- All other methods (Standard & Express): shipping costs are calculated at checkout based on your order, destination and chosen method.
All applicable shipping fees will be displayed before you complete your order.
From time to time we may offer free or discounted shipping promotions.
4. Order Tracking
Depending on the shipping method selected, your order may be sent via:
- Untracked envelope mail – no tracking updates available.
- Tracked Standard or Express parcel – tracking information may be provided once shipped.
If tracking is available, you’ll receive a confirmation email with details after your order has been dispatched.
5. Delivery Address & Undeliverable Orders
Please ensure your shipping address is complete and accurate at the time of ordering.
- We are not responsible for delays or lost items caused by incorrect or incomplete addresses.
- If a parcel is returned to us due to an incorrect address or being unclaimed, we may contact you to arrange re-shipment (additional postage fees may apply).
If you notice an error in your address, please contact us as soon as possible. If your order has already been shipped, we may be unable to make changes.
6. Delays, Lost or Stolen Parcels
Once your order has been handed over to the postal or courier service, delivery is largely outside our control.
- We are not liable for delays caused by carriers, weather events or other factors beyond our control.
- If your parcel appears delayed, we recommend checking with the carrier first (using tracking, if available).
- For orders sent via untracked envelope mail, we cannot provide transit updates.
In these cases, we offer one complimentary resend per order via the same or an equivalent method.
After this resend, any further replacements may be at our discretion.
If you believe your parcel is lost, please contact us with your order details so we can review the situation and advise on next steps in line with our Return & Refund Policy.
7. Damaged Items in Transit
If your order arrives damaged, please notify us as soon as possible.
- Contact us within a reasonable timeframe after delivery (we recommend within 48 hours).
- Include your order number and clear photos of the packaging and damaged items.
We’ll assess the issue and work with you to organise a replacement, store credit or refund where appropriate, in line with our Return & Refund Policy.
8. Pre-Orders & Backorders
From time to time we may offer pre-order or backorder items. These products are not ready to ship at the time of purchase.
- Estimated dispatch dates will be shown on the product page where possible.
- Your entire order may be held until all items are ready to ship, unless otherwise stated.
9. Changes & Cancellations
If you need to change or cancel your order, please contact us immediately.
- Once an order has been processed or shipped, changes may no longer be possible.
- Approved cancellations or changes will be handled in line with our Return & Refund Policy.
10. Questions About Shipping?
If you have any questions about this Shipping Policy, your order, or shipping options, our customer support team is here to help.
Please include your order number and as many details as possible so we can assist you quickly.
Last updated: 24 February 2026
