Help centre
Shipping & delivery
Sent from Queensland on Monday, Wednesday and Friday. Free shipping on Australian orders over $60, Express if you need it sooner.
Free over $60
Australian orders over $60. Orders above 30 charms ship tracked.
Mon · Wed · Fri
Our dispatch days from Queensland.
1–3 business days
Express Post across Australia, tracking included.
$3.40 envelope
Untracked letter for small orders, usually 4–8 business days.
On this page
Last updated · 8 October 2026
01Processing Times
Orders dispatch from Queensland on Monday, Wednesday and Friday.
Orders placed on weekends or public holidays go out the next business day. You'll get a tracking email the moment your charm leaves us.
Delivery estimates below are carrier transit times after dispatch. Choose the shipping option that suits your order at checkout.
02Australian Shipping
Free Shipping Over $60
Australian orders unlock free shipping when the order total is over $60. A $60.00 cart does not qualify; the free option appears once the qualifying total is over $60. Orders with more than 20 items must use a tracked option. Available tracked rates are shown at checkout.
Express Post
Need it faster? Add Express at checkout for 1–3 business day delivery. Tracking included.
Untracked envelope — $3.40 for small orders
For smaller charm orders, your charms can ship in a slim untracked envelope for $3.40. It has no tracking info and usually takes 4–8 business days. Once an order has more than 20 items, untracked envelope shipping is removed at checkout.
03Express Replacement Upgrade
You can add an optional express replacement upgrade for $1.95 including GST at checkout on eligible Australian standard or untracked deliveries, including eligible free-shipping orders. It is not available for Express Post orders, international deliveries, collection, or orders that do not need shipping.
If we approve a replacement for a lost or damaged delivery under our existing support process, we’ll send it by Express Post at no further charge. Your original order still uses the shipping method you choose at checkout. Replacement orders dispatch on Monday, Wednesday and Friday; Express Post transit time starts after dispatch.
If an approved claim ends in a refund, or we cannot provide an express replacement, we’ll also refund the upgrade fee. The upgrade is optional and your existing remedies and rights under Australian Consumer Law remain unchanged whether you buy it or not.
04International Shipping
Enter your delivery address in the cart to see the services available for your location and their cost. International Express is not currently offered by our checkout.
Orders are sent from Australia. We dispatch on Monday, Wednesday and Friday. Dispatch days are separate from carrier transit estimates; customs processing can also affect arrival.
Shopping from New Zealand? Build your mix in NZD.
Import charges may apply depending on your destination and order. Any charges collected by the destination authorities are separate from the checkout total. Contact us if you need help understanding an order’s charges.
05Tracking Your Order
Once your order ships, we'll email you a tracking number. Pop it into our Track Parcel page or use AusPost Tracking for AU orders.
If your tracking hasn't updated in 5+ days, drop us a line and we'll chase it up.
06Lost or Damaged Parcels
If your parcel doesn't show up within the expected timeframe, contact us and we'll either resend or refund — your call. We've got your back.
For damaged parcels, snap a photo of the packaging and the charm, and email us within 7 days of receiving it.
Still got questions?
Email us and we’ll sort it. Add your order number so we can jump straight in.
